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Delivery & Returns
Delivery
Orders are shipped within the UK. Delivery options, costs and estimated timings are shown at checkout before you pay. This page will be updated with confirmed carrier details once our delivery partner is finalised.
Order tracking
You will receive an order confirmation by email. Where tracking is available for your chosen delivery option, tracking details are sent when your parcel is dispatched.
Good to know
- Return period: 14 daysFrom the day you receive your order to request a return.
- Return shipping costPaid by the customer for change-of-mind returns.
Returns – United Kingdom
If something is not right, please contact us at info@citrabreeze.com within 14 days of receiving your order to request a return. We will provide the return instructions.
Once the return has been requested, the customer has a further 14 days to send the item back.
Return postage costs
If the customer is returning an item because they have changed their mind, the return postage cost must be paid by the customer.
Hygiene
For hygiene reasons, fragrance components must be unused and in their original sealed packaging. Opened fragrance components cannot be returned.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or incorrect, please contact us. In these cases, we will cover reasonable return costs.